Privacy Policy

1. Introduction

Biltmore Beach Club ("Club," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in connection with your use of our website, member portal, and related services (collectively, the "Services").

2. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, address, email address, phone number, and other information provided during registration or account use
• Account Information: Membership status, payment history, guest pass activity
• Technical Information: IP address, browser type, device information, and usage data
• Communications Data: Records of communications, including SMS messages

3. Use of Information

We use personal information solely for legitimate business purposes, including:

• Providing and managing membership services
• Processing payments and maintaining account records
• Communicating with members regarding club operations
• Sending SMS communications as described below
• Ensuring security and preventing fraud

4. SMS Communications and Consent

How Consent Is Obtained

Consent is collected only through a clear, affirmative opt-in action — such as checking an unchecked checkbox labeled with SMS consent language, or a similar explicit mechanism. Providing your phone number alone does not constitute consent to receive SMS messages. No messages will be sent without your prior express consent.

SMS Message Types

Messages may include, but are not limited to:

• Account notifications and membership status updates
• Dues reminders and payment confirmations
• Guest pass balance alerts and reservation notifications
• Event announcements and operational alerts
• Important club communications and safety notices

Message Frequency

Message frequency will vary based on your account activity and club operations. You may receive up to several messages per month.

Fees & Charges

Message and data rates may apply. Contact your mobile carrier for details about your plan's messaging rates.

Data Privacy

Your mobile phone number and SMS consent data will not be shared, sold, rented, or transferred to any third parties for marketing or promotional purposes. See Section 7 (Data Sharing and Disclosure) for full details.

5. Opt-Out Rights

You may opt out of SMS communications at any time by replying STOP to any message we send you. You may also contact us directly at info@biltmorebeachclub.com to request removal.

Upon opting out:

• You will receive a final one-time confirmation message acknowledging your opt-out
• All SMS communications will cease immediately
• You will not receive any further messages unless you explicitly opt in again

Note: Opting out of SMS does not affect your membership or any other services.

6. Assistance

You may request assistance by replying HELP to any SMS message or contacting us at:

7. Data Sharing and Disclosure

We do not sell, rent, or share your personal information, including mobile phone numbers, with third parties for marketing purposes.

We may disclose information only:

• To service providers necessary to operate the Services (e.g., payment processors)
• To comply with legal obligations
• To protect the rights and safety of the Club and its members

8. Data Security

We implement commercially reasonable safeguards to protect personal information. However, no system can be guaranteed to be completely secure.

9. Retention

We retain personal information only as long as necessary to fulfill the purposes described herein or as required by law.

10. Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

11. Changes

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: